The ISO9001 standard requires organisations to demonstrate that they have quality management systems in place that ensure consistency and improvement, assuring customers of high levels of performance and satisfaction.  Certified organisations are committed through continuous improvement and are assessed annually to ensure progress is being maintained.

The new 2015 standard, introduced in September 2016, has evolved to meet the needs of a more technology driven world with increasingly complex supply chains.  Focusing more on managing processes and less on documentation, the new accreditation includes a number of important changes including:
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• More explicit expectations on proactive risk assessment and avoidance
• A requirement for top management to become fully accountable for the Quality Management System
• A stronger focus on the provision of resources to monitor and measure processes